Iniven offers support for all of our utility and industrial communication products. The product line warranty information is below. If you need manuals or brochures for any of the Iniven products you can download them on the product pages. If you cannot locate what you are looking for, or need additional technical product support, please email us at support@iniven.com or call our office in Somerville, NJ at 1-800-526-3984.
The Iniven product line carries a warranty for any part that fails during normal operation or service for 12 Years. A defective part should be returned to the factory for repair or replacement AFTER RECEIVING AN RMA NUMBER FROM Iniven, shipping charges prepaid, f.o.b. Somerville, New Jersey. In case INIVEN cannot promptly return the unit to you, it will endeavor to provide a loaner until the repair or replacement is returned to you. Any unauthorized repairs or modifications will void the warranty. This warranty is contingent upon the commercial availability of parts as purchased by Iniven. Iniven reserves the right to replace the unit with a functionally equivalent unit.
All Iniven equipment repairs require a Return Material Authorization (RMA). To receive an RMA please call Iniven at 1-800-526-3984 or 1-908-722-3770. You may also reach out to support@iniven.com. Iniven uses the RMA to track the return and make sure it is repaired correctly and returned as quickly as possible.
To receive technical support or just to ask a question about Iniven equipment, call Iniven at 1-800-526-3984 or 1-908-722-3770. Use extension 0 for the operator, 125 for technical support, or 113 for all general questions. You may also reach out to support@iniven.com.
To request a quote for any Iniven equipment, call Iniven at 1-800-526-3984 or 1-908-722-3770. Use extension 0 for the operator, 117 to receive a quote, or 113 for all general questions. You may also reach out to sales@iniven.com.
Iniven does not use distributors other than very specific applications. Iniven does have regional sales representatives but handles sales directly. To receive a quote, please call Iniven at 1-800-526-3984 or 1-908-722-3770. Use extension 0 for the operator, 117 to receive a quote, or 113 for all general questions. You may also reach out to sales@iniven.com. If you are one of the rare customers that are handled by a distributor, Iniven will direct you to that distributor.
Iniven specializes in solving customers’ engineering challenges by creating customer specified solutions. Iniven can help by creating a product that is specific to your needs. To consult with Iniven regarding a specialized solution, please call Iniven at 1-800-526-3984 or 1-908-722-3770. Use extension 0 for the operator or 113 for all general questions. You may also reach out to sales@iniven.com.
Most Iniven products are custom configured to the customer’s needs. Iniven endeavors to maintain stock to shorten lead times as much as possible. Lead times are given with a price quote. To receive a quote, please call Iniven at 1-800-526-3984 or 1-908-722-3770. Use extension 0 for the operator, 117 to receive a quote, or 113 for all general questions. You may also reach out to sales@iniven.com.
Iniven performs 100% testing on all products that are shipped. This includes a multi-day burn in process and a 100% functional test. All new, replacement, and repaired product goes through our 100% testing process.
